Refund Policy

At Shogvaxxthor, we want you to be satisfied with your purchase of Digentara. This Refund Policy outlines our procedures for returns, refunds, and cancellations in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Cancellation Rights

1.1 Right to Cancel

As a consumer purchasing online, you have the right to cancel your order within 14 days without giving any reason. This is known as the "cooling-off period."

The cancellation period expires 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the goods.

1.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement. You can contact us:

• Email: relations@shogvaxxthor.world
• Post: 3 New Mart Rd, Edinburgh EH14 1RJ, United Kingdom

You may use a model cancellation form, but it is not obligatory. Your cancellation notice should include:

• Your name and address
• Order number and date
• Description of the product(s)
• Date of cancellation request

2. Returns

2.1 Return Conditions

To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product must be unused and in the same condition as received
• The product must be returned within 14 days of notifying us of your cancellation
• You must include proof of purchase with your return

2.2 Non-Returnable Items

Due to health and safety regulations, we cannot accept returns of:

• Products that have been opened or have broken seals
• Products that have been used or partially consumed
• Products that have been tampered with

This restriction does not affect your statutory rights if the product is faulty or not as described.

2.3 How to Return

To return a product:

• Contact us to obtain a returns authorisation
• Pack the product securely in its original packaging
• Include your order number and return authorisation
• Send the package to our returns address (provided upon authorisation)

2.4 Return Shipping Costs

If you are exercising your right to cancel within the 14-day cooling-off period, you will be responsible for the cost of returning the goods to us.

If the product is faulty, damaged, or incorrect, we will cover the return shipping costs.

3. Refunds

3.1 Refund Processing

Once we receive your returned item and verify it meets our return conditions, we will process your refund. We will notify you by email once your refund has been processed.

We will refund you using the same payment method you used for the original purchase, unless you expressly agree otherwise.

3.2 Refund Amount

If you cancel within the cooling-off period and the product is returned in its original condition, you will receive:

• A full refund of the product price
• A refund of standard delivery costs (if applicable)

If you chose a delivery option more expensive than standard delivery, we will only refund the standard delivery cost.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may deduct from the refund an amount for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, if the product has been opened or used). We will not make such a deduction where we have failed to provide you with the required information about your cancellation rights.

3.3 Refund Timeframe

We will process your refund without undue delay and no later than:

• 14 days after we receive the returned goods, or
• 14 days after you provide evidence of having sent back the goods, or
• 14 days from cancellation if no goods were dispatched

The time for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

4. Faulty or Damaged Products

4.1 Your Rights

Under the Consumer Rights Act 2015, you have rights if the product is:

• Of unsatisfactory quality
• Not fit for purpose
• Not as described

4.2 Short-Term Right to Reject

Within 30 days of receiving a faulty product, you have the right to reject it and receive a full refund.

4.3 Right to Repair or Replacement

After 30 days, you may request a repair or replacement. If this is not possible or unsuccessful, you may be entitled to a full or partial refund.

4.4 Reporting Faulty Products

If you receive a faulty or damaged product, please contact us immediately with:

• Your order number
• A description of the fault or damage
• Photographs of the issue (if possible)

5. Incorrect Orders

If you receive an incorrect product, please contact us within 7 days of receipt. We will arrange for the correct product to be sent and for the incorrect item to be returned at our expense.

6. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If we can cancel the order before dispatch, you will receive a full refund within 14 days.

7. Lost or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with our delivery partner and either:

• Arrange for redelivery, or
• Provide a full refund if the package cannot be located

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return it following our standard returns process and place a new order.

9. Your Statutory Rights

This Refund Policy does not affect your statutory rights under UK consumer protection laws. If you have any concerns about your rights, you may contact Citizens Advice for guidance.

This policy is stated for consumers in England and Wales under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Consumers in Scotland and Northern Ireland have equivalent rights under the Consumer Rights Act 2015 (as applied in Scotland) and the Consumer Protection (Northern Ireland) Order 1987 and related legislation.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. The policy applicable to your order is the one in effect at the time of purchase.